ADT Refund and Cancellation Policy

Effective Date: 1st April 2025
Company Name: ADT Industries Pvt. Ltd.
Website: www.adtchemical.com
Contact Email: helpdesk@adtchemical.com
Phone No: +919619304100

1. Order Cancellation

a. Before Dispatch

  • - Orders can be cancelled within 12 hours of placement, provided the goods have not been dispatched.
  • - To cancel an order, contact our customer support at helpdesk@adtchemical.com or call +919619303600 with your Order ID.

b. After Dispatch

  • Once the order is dispatched from our warehouse, cancellation is not allowed.
  • If you refuse delivery, any refund (if applicable) will be processed after deducting shipping and handling charges.

2. Return & Replacement Policy

We only accept returns or replacements under the following conditions:

a. Damaged or Defective Products

  • - You must report visible damages or defects within 3 working days of receiving the goods.
  • - Share photographs and relevant details at helpdesk@adtchemical.com for verification.

b. Incorrect Product Delivered

  • - If the product received is not what was ordered, notify us within 3 working days.
  • - We will arrange for pickup and ship the correct item upon verification.

c. Return Conditions

  • Returned products must be unused, unopened, and in original packaging.
  • Opened containers, tampered seals, or used products will not be accepted for return.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • - Products ordered on special request or in bulk/custom quantities.
  • - Products that have been opened, tampered with, or used.
  • - Products returned after the stipulated return window.

4. Refund Process

  • - Refunds (if applicable) will be processed to your original mode of payment within 7–10 business days after inspection and approval.
  • - In case of replacement, shipping of the new item will be initiated after the returned product is received and verified.

5. Shipping & Handling Charges

  • Shipping charges are non-refundable, unless the return is due to our error (damaged or incorrect product).
  • For refused or undelivered orders due to customer error, round-trip shipping charges may be deducted from the refund.

6. Contact for Support

For any refund, return, or cancellation-related queries, please contact:

  • - Email: helpdesk@adtchemical.com
  • - Phone: +919619304100
  • - Hours: Monday to Saturday, 10:00 AM – 6:00 PM
  • - Address: Ground Floor, Block-1, Raheja Arcade, Plot No-61, Shahbaz Village, Sector 11, CBD Belapur, Navi Mumbai, Maharashtra 400614