ADT Terms and Conditions

Effective Date: 1st April 2025
Company Name: ADT Industries Pvt. Ltd.
Website: www.adtchemical.com
Contact Email: helpdesk@adtchemical.com
Phone No: +919619304100

1. Introduction

Welcome to ADT Industries Pvt. Ltd. (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website, products, and services. By accessing or using any part of our offerings, you agree to be bound by these Terms.

2. Definitions

  • - “User” refers to any individual or entity using our website, products, or services.
  • - “Products” refer to waterproofing solutions, tile adhesives, concrete admixtures, sealants, repair mortar, and our range of construction chemicals.
  • - “Services” refer to customer support, consultation, and delivery services provided by us.

3. Use of Website & Services

You agree to use our website and services for lawful purposes only. You must not:

  • - Misrepresent yourself or your organization.
  • - Attempt to breach or bypass our website’s security.
  • - Use our content without permission.

4. Product Information

We aim to provide accurate product information including specifications, usage instructions, and technical sheets. However, we do not guarantee that all information is free from errors or omissions. Customers should always consult with our technical team or refer to product datasheets before use.

5. Data Security

We take reasonable measures to safeguard your data from unauthorized access, misuse, or loss through secure servers, encrypted forms, and limited access policies.

5. Orders and Payment

  • - All orders are subject to acceptance and availability.
  • - Prices are exclusive of applicable taxes and shipping unless mentioned otherwise.
  • - Payment must be made through approved methods.
  • - Bulk/custom orders may require advance payment or deposit.

6. Shipping & Delivery

  • - Delivery timelines are estimated and may vary depending on location and logistics.
  • - Free delivery may be applicable on orders above a certain value (e.g., ₹50,000).
  • - We are not responsible for delays caused by courier partners or force majeure events.

7. Returns & Replacements

  • - Returns are only accepted for defective, damaged, or incorrect items delivered, and must be reported within 3 working days.
  • - Products once opened or used are not eligible for return unless proven to be faulty.
  • - Replacement is subject to stock availability and inspection.

8. Intellectual Property

All content on our website including logos, brand names, images, and text is the intellectual property of ADT Industries or its licensors. Unauthorized use or duplication is prohibited.

9. Limitation of Liability

ADT Industries is not liable for:

  • - Indirect or consequential damages from product use.
  • - Losses caused by improper application, failure to follow instructions, or third-party interventions.
  • - Always conduct a patch test or site trial before large-scale use.

10. Privacy

We value your privacy. Please refer to our website for how we collect, use, and store personal information.

11. Changes to Terms

We may update these Terms from time to time. Continued use of our website or services after changes indicates your acceptance of the revised terms.

12. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai.

13. Contact Us

For any queries or concerns regarding these Terms, please contact:

  • - Email: helpdesk@adtchemical.com
  • - Phone: +919619304100
  • - Address: Ground Floor, Block-1, Raheja Arcade, Plot No-61, Shahbaz Village, Sector 11, CBD Belapur, Navi Mumbai, Maharashtra 400614.